As generator specialists, S&A Generators offers emergency generator services in addition to installation, maintenance and repairs. Our support services are designed to help you get back up and running in the event of problems such as generator failure. Operating across KwaZulu-Natal, our experienced technicians are available 24-7 to assist in case of emergencies.
To help you get the help you need, we offer support for critical, urgent and important emergencies. Some problems can pose a major risk to operational effectiveness and safety. Other problems may be serious, but may not require immediate assistance from our helpful emergency generator services team. There are also important problems that may not pose a major risk but still need to be resolved quickly.
S&A Generators Emergency Generator Services
Our emergency generator services provide call-outs to your premises. These include initial fault detection to identify the problem. We then provide problem-solving resolution of generator sets driven by fuel-powered engines if there has been a mechanical breakdown, start failure or stalling. If any spares or additional equipment are needed, we will advise on what is needed. You can then place your order to get the parts you need as quickly as possible. We offer support services across all parts of KZN, with travel times that depend on the distance from our headquarters in Gillitts, Durban. Here is a breakdown of how we can assist in critical, urgent and important emergencies.
Critical
We provide 24-7 assistance in the case of critical emergencies. This applies to major failures that affect the effectiveness of operations throughout the building. This does not simply mean an inability to perform day-to-day operations. It means having the entire building and all areas of operations affected. Healthcare buildings and other similar buildings that cannot afford generator failure will need critical assistance, for example. It also applies to generator failures that can pose a safety hazard to occupants within the building. If safety hazards arise, it is essential to get help immediately
Urgent
For generator failures that do not pose safety hazards but still affect the overall effectiveness of the building’s operations, emergencies are classified as urgent rather than critical. Urgent support services are provided between 07h00 and 17h00, Monday to Friday. If you are unable to occupy buildings or continue operating efficiently, you would need help quickly.
Important
Other failures can still cause havoc with day-to-day operations, even if they do not cause major operational problems or safety hazards. These situations are still classed as important as they result in downtime. Important support services are provided from 07h00 until 17h00 on weekdays, Monday through to Friday. As we mentioned above, we provide call-outs across the province. Arrival times of our technicians onsite are dependent on where you are located and the availability of a technician. Within the Durban Central area, you will get help within 30 minutes. If you are based in Pietermaritzburg, you can expect to see our technicians in approximately 1 hour. Our team will reach Port Shepstone customers in 1.5 hours. Richards Bay customers will be reached 2 hours, while Newcastle customers will be helped in 3 hours.
To request our generator emergency services and get help from our friendly, helpful, experienced technicians, contact S&A Generators now.
